ORDERING

Orders are placed through the Site.

The languages available for orders placed via the Site are : French.

The language of the sales contract is French.

When the Customer's bank account is debited by his bank, the order is directly transferred to the department responsible for preparing the order.

Any order placed in this context is binding on the Customer.

 

1. Identification

Once the Customer has completed their selection and wishes to validate the contents of their Shopping Basket, they can either:
- log into their Customer account (hereinafter the "Account"), or
- continue as a "guest".
The Customer may also log in before selecting items.

If the Customer already has an Account, he/she must identify himself/herself with his/her e-mail address and password.
If the Customer does not yet have an Account, he/she may create one by confirming his/her name, home address, e-mail address and telephone number when placing the order.
Registration will be effective once confirmed, via a confirmation e-mail, by NUMERO / F

The Customer may not request a change of address once the order has been placed; the Customer must place another order with the new address.

Further information on the processing of the Customer's personal data is available in the Privacy Policy.

Clients' identifiers and passwords are strictly personal. Consequently, each Customer undertakes to keep these securely and never to communicate them to third parties.
In the event of loss, theft or any fraudulent use of their Account, Customers undertake to inform NUMERO / F immediately.
NUMERO / F cannot be held responsible for any damage, direct or indirect, caused as a result of fraudulent access to the Account or to the Site, or the impossibility of accessing it.

 

2. Validation of the order

The Customer must validate the delivery method and complete the information necessary for the order to be shipped:
- e-mail,
- name and surname,
- address,
- postcode,
- city
- telephone number,
- delivery method,
- country of shipment,
- billing address,
- and delivery address or shop where the Customer wishes to pick up the order if the selected country of delivery has shops offering this service.
- choice of payment method and payment information.

The Customer may use his or her delivery address as the billing address or enter a different one.

Once all this information has been regularly entered and validated, the price of the Articles (as defined in article 5 below) as well as any delivery costs and the estimated delivery date are automatically displayed.

The Customer must check the correctness of his selection before confirming his order.
NUMERO / F provides the Customer with technical means of verification in the form of a standard completeness and plausibility check summary (to check whether all mandatory fields have been filled in and whether the characters entered are appropriate for the mandatory field in question) to help the Customer to recognise any errors he may have made in his entries.
The Customer's order data is then summarised again for final checking.

By clicking on the "Pay and Place Order" button, the Customer places a binding order for the Item(s) in his/her Shopping Cart.
The Customer can only place an order if he/she acknowledges and accepts these Terms and Conditions and the Privacy Policy by clicking on the "Pay and Place Order" button.

 

3. Order confirmation by NUMERO / F

Once the order has been validated by the Customer according to the steps set out above, an acknowledgement of receipt of the order is sent to the Customer by electronic mail. In accordance with the provisions of article 1126 of the Civil Code, the Customer accepts the use of electronic mail for the confirmation by NUMERO / F of the content of its order. This acknowledgement of receipt of the order does not constitute an acceptance of the Customer's order, unless expressly stipulated otherwise.

The contract of sale is deemed to be concluded when the Article(s) ordered by the Customer is/are shipped and the Customer has received a separate e-mail from NUMERO / F informing him/her of the shipment of his/her order.

In the event of payment by credit card, the sales contract is concluded at the time the Customer's credit card is debited in accordance with the terms of Article 6 hereof, even if the Customer's credit card is debited before the order is dispatched or before acceptance is expressed by another means.

In the event of payment by PayPal, as provided for in Article 6.2 hereof, the sales contract is deemed to have been concluded at the time the Customer confirms the order on the PayPal site.

The order acknowledgement includes the order number, the total amount of the order, information about the cost and delivery time, the essential characteristics, the quantity and the price of the Item(s) purchased. This acknowledgement includes a link to the General Terms and Conditions of Sale.

At the time of dispatch of the Article(s) ordered to the delivery address chosen by the Customer, NUMERO / F will send an e-mail to the Customer informing him/her of the said dispatch as well as of the collection of the price, as provided for in Article 5 below. The sales contract is then definitively formed.

NUMERO / F retains ownership of the Item(s) until (a) the Customer or (b) the person designated by the Customer takes physical possession of the Item(s).

4. Proof of order

In general, it is expressly agreed between NUMERO / F and the Customer that emails will be deemed authentic between the parties.
Furthermore, in application of article L. 213-1 of the Consumer Code, NUMERO / F keeps the elements relating to any order of an amount equal to or greater than one hundred and twenty (120) euros for a period of ten (10) years and makes them available to the Customer on simple request sent by the latter to: contact@numero-f.com.
It is however recommended that the Customer also keeps a copy (in electronic format and/or on paper) of the elements relating to his order.

5. Refusal to order

NUMERO / F products are exclusively reserved for the Customer's own use (or gifts) and are not intended for resale. NUMERO / F reserves the right to refuse a sale that does not meet these conditions.

NUMERO / F will be entitled to refuse any fraudulent or abnormal order.

NUMERO / F will also have the right to refuse any order made by a Customer with whom there is a dispute relating to the payment or delivery of a previous order; or which does not comply with the present General Terms of Sale.

If NUMERO / F finds that the order does not comply with the General Terms and Conditions of Sale, it will inform the Customer either directly on the Site, or by telephone, or by e-mail.
If the Customer fails to proceed with NUMERO / F to correct the erroneous elements or those that are contrary to the present General Terms and Conditions of Sale appearing in the order within a period of fourteen (14) calendar days following the notification referred to above, NUMERO / F reserves the right to cancel the order as well as the corresponding payment.